Ryanair is the worst airline for giving refunds on cancelled flights - these are your legal rights

Ryanair is the worst major airline in the UK for refunding British customers whose flights have been cancelled as a result of coronavirus, according to Which?

More than eight out of 10 customers (84 per cent) are still waiting to get their money back for cancellations.

Is refusing a refund legal?

EU and UK airlines, such as Ryanair, are legally obligated to issue refunds within seven days of a cancellation.

While travel companies are entitled to offer alternatives to a refund, such as a credit note, in the event of cancelled bookings, it is a customer’s legal right to be given the option of a full cash refund.

However, only five per cent of Ryanair customers surveyed by Which? have reported receiving their money within this time frame.

Almost 85 per cent of Ryanair customers are still waiting to be refunded.

This is in stark contrast to rival airline Jet2, with only 19 per cent of customers still awaiting a refund, and 23 per cent of customers at British Airways.

Refunds are also slowly being processed by easyJet, with 60 per cent of customers still waiting to receive their money back.

Do I have to accept a voucher?